Return & Refund Policy
At Grove Appliance Furniture & Mattress, Alliance, customer satisfaction is our priority.
We want you to feel confident when shopping with us. If your purchase does not meet your expectations, our return and refund process is designed to provide a clear and convenient solution.
This policy explains the requirements and procedures for product returns, exchanges, and refunds.
Return Eligibility
Customers may request a return within:
30 days after receiving their order
To qualify for a return, the product must meet the following conditions:
β’ The item must be unused and in its original condition
β’ The product must include original packaging and accessories
β’ The item must not have damage caused by misuse or improper handling
β’ Proof of purchase or order information must be provided
Returns that do not meet these requirements may not be approved.
How To Request A Return
To begin a return request, please contact our customer support team:
Email:
Please include:
β’ Order number
β’ Customer name
β’ Reason for return
β’ Photos or supporting information if applicable
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send products back before receiving return approval.
Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive:
β’ A damaged product
β’ A defective item
β’ An incorrect product
Please contact us as soon as possible.
Our team will review your request and work with you to provide the best available solution, which may include:
β’ Replacement
β’ Refund
β’ Other appropriate resolution
Items Not Eligible For Return
Certain products may not qualify for return, including:
β’ Items damaged due to improper use
β’ Products missing original parts or accessories
β’ Clearance or final sale products
β’ Gift cards
β’ Products that cannot be returned due to hygiene or safety considerations
If you are unsure whether your purchase qualifies, please contact us before submitting a return request.
Exchanges
If you need a different product or replacement item, we recommend:
- Request a return for the original product
- Wait for return approval
- Place a new order for the replacement item
This process helps ensure faster processing and availability.
Refund Process
Once we receive and inspect your returned product, we will notify you regarding your refund status.
If approved:
β’ Refunds will be issued to your original payment method
β’ Processing may take up to 10 business days
β’ Your bank or card provider may require additional time to reflect the refund
If your refund has not appeared after the expected processing period, please contact our support team.
Return Contact Information
Before returning any product, please contact:
Grove Appliance Furniture & Mattress, Alliance
Email:
Phone:
+1 330 821 1500
Address:
350 E State St
Alliance, OH 44601
United States